Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@carrowkeelfurniture.com. Please note that returns will need to be sent to the following address:  CARROWKEEL FURNITURE, CARROWKEEL, TURLOUGH, CASTLEBAR, CO. MAYO, F23 X437

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@carrowkeelfurniture.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, however items on sale are still covered under our standard warranty.

 

Standard Warranty Period - All furniture purchased from Carrowkeel Furniture is covered by a 12-month limited warranty from the date of delivery.

If your item develops a fault within 12 months of delivery, we will assess the issue and, at our discretion, offer a repair, replacement, partial refund or refund. Please contact us with your order number, a description of the fault, photo of receipt and photographs as soon as possible.

Warranty claims are excluded where defects are attributable to the customer as a result of a breach of operating, maintenance, or installation instructions; unsuitable or improper use; incorrect or negligent treatment; overuse; natural wear and tear; or repair carried out by any party other than Carrowkeel Furniture or an authorised representative. Provided that defects were not maliciously concealed, any warranty claim expires 12 months from the date of delivery to the customer.

This warranty does not affect your statutory rights under Irish consumer law.

Claims submitted after the 12-month warranty period has expired will not be accepted.

Limitation of Liability This warranty is the sole and exclusive remedy available to the customer in respect of product defects. Carrowkeel Furniture's liability is limited to the original purchase price of the item. We are not liable for any indirect, incidental, or consequential losses.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@carrowkeelfurniture.com.

 

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